Why HP Printer Goes Offline & How to Resolve the ‘Printer Offline Error’

Most of the time, when you give a command to print a document you encounter an error called “Printer Offline error.” The Printer displayed this error your printer is unable to communicate with the computer while attempting the process to print. 

Why HP Printer Shows Offline Error?

Not just a single, but there are many factors responsible for the printer offline error. Basically, printers go offline due to reasons like paper jams, network connectivity, or printer drivers corrupted or outdated, etc.

But, if you have no idea why your Printer says Offline, and you want to turn your HP printer back to the online state in Windows 10, then you need to follow the below-given ways in order to fix the offline error.

Way To HP Fix Printer Offline Error and Turn Printer Online:

Check Network and Cable Connections: 

• Examine your USB cable that interconnects your printer to your PC and the network cable that links your printer to your router. If they seem ok to you, then try connecting cables to other ports on your computer.
• Restart your printer because this action can reboot your printer, and in a way will help you to get your Printer back online.
• You can also try separating the printer from your PC or laptop and later, reinstalling it.

Set the Printer to “Online” Manually:

• To do this, go to the ‘Start icon’, first choose ‘Control Panel’ and then ‘Devices and Printers’.
• After that, click right on the printer in question and choose the option ‘See what’s printing’.
• From the next window choose ‘Printer’ at the top of the menu bar.
• Lastly, from the drop-down menu select ‘Use Printer Online’.

Reinstall The Drivers:

• Go to ‘Settings’ then choose ‘Printers’ to select the printer.
• Then, click right on it and choose ‘Properties’.
• After that look for the driver button under the ‘General’ or ‘Details’ to select it and choose the driver again.
• If required, download the driver from the printer manufacturer's website.
• After doing that, reinstall the printer by going back to the (select the printer under) ‘Printers’ in the settings menu.
• There, you need to delete the printer and reinstall it again through the ‘Add printer wizard’.

Use HP Print And Scan Doctor:

• ‘Download HP Print and scan doctor’.
• Then locate the downloaded ‘HP Print and Scan Doctor File’ and run ‘HPPSdr.exe’.
• Once opened, click on ‘Start’ and choose your ‘Printer’. And, if your printer is not in the list, then check your printer connection and after that tap on ‘Retry’.
• After that, when your HP Print and Scan Doctor: tool, prompted to turn on printer updates, immediately click on ‘Yes’ and then continue.
• Also, in a prompted message when your screen displays to make your printer ‘a default printer’, simply click ‘Yes’ and continue for further steps.
• By continuing with the steps, you’ll turn your HP printer back to the online state and to finally continue printing with it.

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